Cancellations, delays, and refunds
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1. How do I request the cancellation of my reservation?
You can request the cancellation of your Reservation and receive a full refund within a period of 24 hours from the t... -
2. If I paid for an additional baggage outside of my fare package but don't need it, can I get a refund?
Based on our conditions of carriage, if you select and pay for any Service, such as baggage, no refund will be owed i... -
3. I am sick and can't fly, can I get my money back?
We are very sorry about your situation and hope you recover soon. You can modify your reservation up to 3 hours befor... -
4. My flight was cancelled
Any changes in the operation, including Flight, Scheduled Departure Time, change of equipment or any other aspect tha... -
5. My flight was delayed
If you have a confirmed Reservation that is delayed due to a schedule irregularity, we can rebook you on the first fl... -
6. I paid for my preferred seat but the airport/crew changed my seat.
We will make every effort to honor all seat selection requests, however, by using this Service you agree that we have... -
7. I have COVID19 and I can't fly, can I get my money back?
We are very sorry about your situation and hope you recover soon. You can modify your reservation up to 3 hours befor... -
8. How can I file a complaint?
Nobody likes to make a mistake, but in the event that we haven't got something right, we would appreciate if you coul...