What can I do if I selected and paid for the service but no longer need it? Travel assist is considered an additional service, according to our terms and conditions, these services are non-refundable. Related articles What is Arajet Travel Assist? How do I contact you about my Arajet Travel Assist? What assistance packages does Arajet Travel Assist offer? My flight was canceled. How do I request a refund from Arajet Travel Assist? Where do I request my travel assistance certificate?