Travel Assistance
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What is Arajet Travel Assist?
Arajet Travel Assist is an assistance program provided by Arajet in partnership with iké, aimed at enhancing the trav... -
What is iké?
iké is a company with global presence that offers solutions designed to improve people's lives with international cov... -
What assistance packages does Arajet Travel Assist offer?
With Arajet Travel Assist, we offer two types of assistance:Travel assistance for individuals: which includes medical... -
How much do the Arajet Travel Assist services cost?
Arajet Travel Assist pricing depends on the type of service you need, such as one-way assistance, round-trip coverage... -
For how many days of my trip do I have coverage with Arajet Travel Assist?
We have two programs for you; if you purchased a round-trip journey, you will have coverage for up to 30 days, and if... -
For what type of pets can I purchase Arajet Travel Assist?
The program covers dogs or cats that you have registered at the time of booking with Arajet. For more details, visit ... -
How far in advance can I purchase my assistance program?
You can buy in our website, in Manage My Booking section, up to 1 day before your trip starts. -
What payment methods do you accept for Arajet Travel Assist?
We accept credit and debit cards from Visa, MasterCard, and American Express franchises, as well as vouchers or Araje... -
Where do I request my travel assistance certificate?
It will be sent automatically to the email address you notified at the time of your purchase. If you have any questio... -
What should I do if I need to use the Arajet Travel Assist services?
Get in touch with our lines available 24 hours a day, 365 days a year at all Arajet destinations: https://www.arajett... -
My flight was canceled. How do I request a refund from Arajet Travel Assist?
If we cancel your flight due to reasons attributable to Arajet, you can request a 100% refund of your booking, includ... -
How do I contact you about my Arajet Travel Assist?
Support for Arajet Travel Assist is provided directly by the Travel Assist team, not by Arajet. You can call Arajet T... -
What can I do if I selected and paid for the service but no longer need it?
Travel assist is considered an additional service, according to our terms and conditions, these services are non-refu...