If the loss of your connection is due to reasons attributable to Arajet, such as delays or cancellations of any segments, our ground team will do everything possible to place you on the next available flight to your destination. However, if the loss of your connection is not attributable to Arajet, you will need to purchase a new ticket to reach your final destination.
If you miss your connecting flight at the hub, please contact one of our airport agents on-site or reach out to us through https://www.arajet.com/en/contact-us. We will be ready to offer you a travel solution.
Remember to always pay attention to the screens indicating gate information, as the airport may change them at its discretion. It is also crucial that you arrive at least 30 minutes before the designated boarding gate for each flight, as we are very punctual and boarding closes 15 minutes before the scheduled departure time.