Baggage

How many checked bags can I take with me?

Each Customer may buy a maximum of three (3) Checked Baggage on each Flight. Fees may be charged for Hold Baggage and...

My checked bag has been lost, damaged or delayed during the trip, how can I claim compensation?

If your checked baggage is lost, damaged, or delayed during your trip, you can claim compensation by completing a Bag...

Can I pay for an additional cabin baggage?

Yes! If your fare doesn’t include a carry-on bag, you can purchase it as an additional service and take it with you i...

Can I travel with a musical instrument?

Musical instruments can be carried in the cabin if they comply with our maximum size and weight limitations for Carry...

Can I pay for extra checked baggage?

Each Customer can Check-In a maximum of three (3) Checked Baggage on each Flight. Charges for Checked Baggage and oth...

What items are not allowed in carry-on baggage?

You may not carry the following items in your Carry-on Baggage:● Sharp objects.● Blunt objects.● Explosives or flamma...

What kind of baggage can I take in the cabin?

All Customers may carry one (1) Personal Item in the cabin, weighing no more than 6 kg (10 kg in Brazil) and not exce...

What is the amount available to purchase essential items in case my checked baggage does not arrive with me?

You would be receiving an amount of $30 USD per day for a maximum of 3 days. This amount covers basic necessities and...

What happens if my luggage does not arrive on my flight?

You must contact the Arajet representative present in the baggage area of your destination airport to make your claim...

Where should I contact you after 24hrs if I have no information regarding my luggage.

You must contact the call center, where our associates will be happy to assist you and provide you with information r...

How much is the compensation for each day my baggage is missing.

You will receive an amount of $30 USD per day for a maximum of 3 days. This amount covers basic expenses and is payab...

If my luggage does not show up, when is it considered lost and how much is the compensation?

The passenger must file a claim for lost luggage upon arrival at the destination airport, in the baggage claim area. ...

Will my luggage be sent to my home address?

Nobody likes to make mistakes, we strive daily to give you the best possible travel experience. The luggage will be s...

If I take a baggage by mistake, what should I do?

You must contact the call center and return the luggage to the airport. To contact our Call Center just enter this li...

What should I do if I realize that items have been removed from my suitcase?

Your luggage will be weighed at the destination, and if there is any difference in kilograms or pounds, ARAJET will p...

What happens if I arrive at my apartment, hotel or house and I detect that items have been stolen or the suitcase has been damaged?

Any type of claim must be made at the airport at the time of arrival, once the passenger leaves the baggage area the ...