Refund requests for unpaid fees or taxes by the airline to collecting entities must be submitted no later than 7 days after the flight date. After this time, the refund process is not applicable.
You just need to fill out our web form through this link: https://arajet.zendesk.com/hc/es-do/requests/new. After you submit it fully completed, we will send you an initial response within 10 days, and if the refund is approved, it will be processed within 30 days after the response.