Country Specific Policies
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What is and where does the withdrawal apply?
Withdrawal is a passenger right established under Colombian law and applies only to tickets with an origin and/or des... -
How long does Arajet take to process a refund for a Colombian flight withdrawal request?
We will reimburse you within a maximum period of 30 calendar days from the flight withdrawal requestFor more informat... -
What percentage of my purchase will be refunded if I apply for retract on flights to/from Colombia?
In cases where the right of retraction applies to the purchase of flights originating or destined for Colombia, Araje... -
What percentage of my purchase will be refunded if I apply for withdrawal on flights originating/destined for Colombia?
In cases where withdrawal is applied to flights originating or destined for Colombia, the airline may retain 10% of t... -
Can I withdraw or apply withdrawal if the flight date has already passed?
No, once the flight date has passed, you cannot request the application of any of the 2 options. For more information... -
Do I need a visa to travel to Mexico if I’m a Brazilian citizen?
Yes. Brazilian passengers need a electronic visa to travel to Mexico, including for connections or transit.The visa a...