Booking
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1. There is a technical problem with the website
Oh, no! We are sorry that our website is not working properly, please take a screenshot of the error and send it to u... -
2. I misspelled my name on my reservation, how can I correct it?
Of course! Changes to the name of any Customer on a Reservation will be allowed if requested at least twenty-four (24... -
3. I am late for my flight, can I use my reservation for another date?
We regret to hear that you missed your flight. If you missed your flight, you can request a refund for unpaid taxes u... -
4. When is my reservation considered confirmed?
A booking is considered confirmed once full payment has been received. Payment can be made directly by you or through... -
5. What happens if I don't make the full payment within the first 24 hours after making the reservation?
If full payment is not received within the first 24 hours for any reason, your reservation will be canceled, and the ... -
6. Can I make the payment for my reservation at the airport?
No, reservation payments cannot be made at the airport. Payment Methods: All payments must be completed online or by ... -
7. I did not receive my booking confirmation text message.
Oops, we don't send booking confirmations by SMS, so please check your email. If you have not received your email con... -
8. I can't find my booking reference
Oops, please check your inbox as you should have received a booking confirmation email (it may be in your spam folder... -
9. One of the passengers in my booking needs to change his flight, what can I do?
Changes to the date or time of the flight must be made at least three (03) hours before the Scheduled Departure Time.... -
10. How can I change the contact details of my booking?
To update your personal information if necessary, you must contact our call center through the various channels avail... -
11. How can I avoid queues at the boarding gate?
No one likes queues, so why not enjoy our Priority Service. Priority Service is included in the Extra fare, or you ca... -
12. How can I book a flight with Arajet?
We’re happy to offer different ways for you to book your trip, you can choose the option that works best for you:• We... -
13. Is online check-in free?
Of course. Online check-in is fast, easy, free and eco-friendly. Save time and money by checking-in online simply sho... -
14. Do you offer discounts on group bookings?
You are speaking with the best low-fare airline in the region, where everyone is entitled to enjoy the best fares! Yo... -
15. Do you offer charter flights?
You are speaking with the best low-fare airline in the region, where everyone is entitled to enjoy the best fares! We... -
16. Can I book ground transportation with Arajet?
Currently, no. However, in the future, we will add products to complement our fares. We suggest subscribing to our em... -
17. Can I book a hotel with Arajet?
Yes, you can simply go to the hotel and car section when making a reservation. To stay updated on news, we recommend ... -
18. Can I book a rental car with Arajet?
Yes, you can simply go to the hotel and car section when making a reservation. To stay updated on news, we recommend ... -
19. What is an Arajet voucher?
An Arajet voucher is a code that represents a monetary value or benefit for purchasing flights or services on Arajet.... -
20. What is an Arajet coupon?
An Arajet coupon is a unique code, issued by us, that can be used as a discount on a Booking. Each Arajet coupon will...