Nobody likes to make a mistake, but in the event that we haven't got something right, we would appreciate if you could let us know as soon as possible We work every day to keep improving so we can provide our passengers with the best travel experience possible. Please provide as much detail as you can using our online feedback form https://arajet.zendesk.com/hc/es-do/requests/new , our team will investigate and get back to you as soon as possible.