When a refund applies, some charges on your ticket may be refundable, while others are not. Here’s a breakdown:
Refundable charges may include:
- Arrival fees.
- Departure fees.
- Development fees.
- Security fees.
- Inspection fees.
- Tourist tax.
Non-refundable charges include:
- Fuel surcharge (YQ).
- Booking fees.
- Travel assistance services.
- Governmental or sales taxes.
- Additional services (such as extras added to your booking).
- Cost of the Refund Flex service.
Note: For tickets with an origin and/or destination in Colombia, local withdrawal and cancellation laws apply.