To request a refund, you can use one of the following channels, depending on the refund method:
Original Payment Method: submit your request through our online form https://arajet.zendesk.com/hc/es-do/requests/new
Voucher request: you can chat or call our contact center through https://new.arajet.com/en-us/contact-us
Important:
- Refund requests must be submitted within 7 days after your flight date. Requests received after this timeframe cannot be processed.
- After submitting the form, you’ll receive an initial response within 10 business days.
- If your refund is approved, it will be processed within 30 days after the response.