Yes, that's correct! You just need to fill out our web form via this link: https://arajet.zendesk.com/hc/es-do/requests/new.
However, please note that this process is valid only if your flight is scheduled for at least 7 days in the future; otherwise, we will only refund the unpaid fees or taxes to regulatory entities.
After submitting the fully completed form, you will receive an initial response within 10 days. If the refund is approved, it will be processed within 30 days of the response. For trips to Brazil, please visit arajet.com/es/formas-legales.