Special Assistance
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Can I fly when I am pregnant?
Wow, congratulations on your pregnancy! For your safety and your baby’s well-being, if you are more than 30 weeks pre... -
Is it okay to fly with my baby and what’s the minimum age for an infant to fly?
We love babies!Babies must be at least 8 days old to fly with Arajet. - If they are younger, it is not safe for them ... -
Can my minor child travel alone?
No, we cannot allow a child to travel without a companion. All children must be accompanied by an adult aged 16 or ol... -
What items can I bring on board if I’m traveling with a baby/infant on my lap?
If you are traveling with a baby/infant, you may bring one (1) of the following items on board at no additional cost:... -
Can infants traveling on an adult’s lap bring carry-on or checked baggage?
It is not permitted to add carry-on baggage, checked baggage, or animals to the reservation of a baby traveling on an... -
I forgot to add the infant to my reservation. What should I do?
To avoid additional charges for call center agent services and ensure the infant fare is based on the original fare v... -
Can I travel with my pet?
Absolutely! You may travel with a maximum of one (1) cat or dog on our flights (unfortunately, we cannot accept any o... -
Can I travel with a support or emotional assistance animal?
You may travel with one (1) cat or dog as an Emotional Support Animal in the cabin (no other animals are allowed) und... -
Can I travel with an assistance, service, or search and rescue animal?
You may travel with up to two (2) trained Assistance, Rescue, or Service Dogs in the cabin (no other animals will be ... -
Can I travel with Service, Assistance, Rescue or Search Dog to the United States?
Arajet transports Service, Assistance, Rescue or Search Dog to and from the United States.We recommend checking with ... -
I have an allergy, how can I fly safely?
We recommend Customers suffering from severe allergies to travel with medical certificate and related medication. You... -
I have a disability
We will provide air transportation to all passengers with disabilities. While advance notice is not required, we appr... -
When do I need a medical certificate to fly?
You will only need a medical certificate if you meet any of the following conditions:• You have a special medical con... -
Can I fly with my wheelchair?
Of course you can! We will transport wheelchairs and other assistive devices at no additional cost, either as a check... -
Can Arajet provide me with a wheelchair at the airport?
If you need a wheelchair, we recommend adding it at the time of booking. If the service has not been added to your re... -
Can I bring my portable oxygen compressor in the cabin?
Certain respiratory assistance devices (including Portable Oxygen Concentrators (POCs), respirators, and ventilators)... -
Can I bring my medication on board?
Passengers are allowed to carry their medication on board. However, some countries may require a written indication i... -
Can I fly with crutches or other mobility aids?
Yes, of course. Assistance devices such as: crutches and walkers can go in the aircraft cabin; they can also travel ... -
Can I fly with a cast?
If you have half a leg cast (boot type) or have your arm in a cast, you must present a medical certificate, signed by... -
Can I travel with my CPAP machine?
Yes, you can travel with your CPAP (Continuous Positive Airway Pressure) machine. It is considered an assistive medic... -
After the death of a passenger, can the family claim reimbursement?
Please accept our deepest condolences for your loss. You can request a full refund of the amount paid in the form of ...